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specific

Last week Design Observer featured my article India’s Epic Head Count:

“More than 1 billion people of diverse cultures, languages and religions are united by India’s national borders. Between 2010 and 2011, the country’s census will not only count and categorize them by gender, religion and occupation, but also probe their access to technology, toilets and personal transport. In a monumental orchestration, aided by a newly designed census form, government departments, local councils and 2.5 million census collectors will continue the increasingly complex national effort to tally India’s inhabitants, which it has conducted every decade since the late 1800s.”

With challenges posed by linguistic variation and literacy levels, the census collectors play a vital role. Officially known as enumerators but unofficially as census-wallas, they record all responses on forms that are later collected, scanned and read via character recognition software. [continued...]

I first became intrigued by the process on reading of Deepa Krishnan’s census experience insights. I poked around a bit further and became fascinated by the scale and complexity involved. I also discovered that my former colleague Rupesh Vyas from India’s National Institute of Design developed the new forms and the article on Design Observer goes on to describe their efficiencies and user-centered orientation. But of course the difficulties faced by census enumerators are not all able to be solved by the form alone…
 
An official marks a house after collecting census details. From Reuters via the Irish Times

Willingness to be counted and questioned in detail has been varied, with the initial phase
requiring 35 questions to be answered. Some census collectors reported that it was easier to gather such details from the less well off. “In a slum, everyone is eager to be counted and they all want to make sure they are not left out if any card or official document is being distributed.” Meanwhile I was told by one friend in Mumbai that she was impressed by the peaceful and professional approach of her enumerators yet was surprised that her affluent neighbour refused to be questioned, citing the flimsy excuse that she was monitoring her son’s study for exams.

Some people have mentioned that they faced judgement or hesitation by enumerators over issues such as live-in romantic relationships and the retaining of maiden names by married women. While India may be changing, attitudes amongst form-fillers may pose barriers to accurate accounting of some developments – though it is expected that such misrepresent- ation would be well under 1%. Elsewhere, I wonder how things went with transgender citizens (hijras) who were granted specific status by the Electoral Commission last year but not by the National Registry who govern census collecting.

Enumerators nationwide have to noted a number of further challenges. In areas such as Himachal Pradesh “road connectivity remains poor and enumerators walk hours to reach scattered hamlets atop high mountains, close to the snowline.” Recollection of exact age is a common problem. Sometimes details get so confusing that censuswallas end up using their erasers more than their pencils. Irrelevant complaints may be loaded onto the enumerator who is seen as just as just another government bureaucrat – prompting the rehearsed reply
“I am here just to count people, not problems.” But my favourite would be the account from Assam where the census collector asked:

“Age?”
“I think I am around 65.”
“And your wife?…”
“She was about five years younger than me when we got married.
I think she is still five years younger to me.”

 
Image from India Struggles to Count It’s Millions, via Agence France-Presse.
Plus their video news report, of the same name, makes for interesting viewing.

Related posts:
India Gets Behind the Wheel on Urban Mobility
Painted National Pride

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Earlier this year I checked out a robust, sustainable urban transport strategy supported by digital technology and user-centric design which earned the global Sustainable Transport Award from Washington. Ahmedabad’s Janmarg (People’s Way) initiative incorporates dedicated bus corridors amongst other interventions to prioritize multi-modal, eco-smart transport options to serve a population fast approaching 6 million. By analyzing current and emerging local mobility patterns and aspirations alongside concerns for accessibility, safety, energy efficiency and connectivity – urban planners were able to adapt the Bus Rapid Transit (BRT) model which had transpired from developments in Curitiba and Bogota. Most importantly its impact is being felt at street-level in a city which encompasses both tradition and modernity.
 
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Ahmedabad is India’s seventh largest city and fifth richest (ahead of Delhi and Mumbai), providing Gujarat with a thriving centre of commerce while hosting a large student population. Like most Indian cities its roads are becoming more strained as an increasing number of private vehicles compete for space with buses, trucks, rickshaws, pedestrians, hawkers, bicycles, cows, camels and the occasional elephant. While some areas of the city flourish via industries such as pharamaceuticals, textiles and construction – others flounder – and all are exposed to mounting levels of pollution. Faced with such issues the Ahmedabad Municipal Corporation approached one of the city’s prominent tertiary institutions, the Centre for Environmental Planning and Technology (CEPT), to explore and propose solutions.
 
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Consulting architect Meghal Arya applauds the breadth of the planning considerations, which accounted for users, providers and operators. “Janmarg is likely to raise the whole city’s value,” she says, “but best of all it raises expectations about civic services in India.” Arun Amrutla (above), an Ahmedabadi man who has been crippled since birth, seems to agree. “Its so easy for people like me to get on and off the Janmarg buses,” he says. This kind of system, he continues, can truly change people’s lives — especially those who are physically and financially challenged. “Janmarg gives us access to parts of the city that we couldn’t access before — for education, employment or enjoyment — so it’s more our city now than it ever has been.”

Read my full coverage of Ahmedabad’s Janmarg initiative on Places (Forum of Design for the Public Realm) at Design Observer.
 
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Bus operators Pancal Kirti and Jitendra Patel – who received yoga classes to encourage physical resilience and solidarity as part of their training.
 
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Eight year old passenger Rudri Mehta travels with her mother to visit popular recreational spot Kankaria Lake.
 
BRTS_15BRTS_20Bus shelters, designed by Arya Architects, employ passive solar design.
 
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Janmarg includes cycling and walking lanes. These pose challenges given that they have not previously been common in Ahmedabad but awareness building initiatives aim to shift attitudes and behaviours in the city.
 
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The service attracts a wide range of passengers from youth to the elderly, factory owners to tribal migrants. Many cite ease of use and timely arrival as key drivers for using the service over alternate modes of transport.
 
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Well over two hundred religious structures were relocated by negotiation to make way for bus lanes. Three, including this one, remain – constituting a kind of tribute to enduring tradition within progressive urban development.
 
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Sweeping Change

April 7, 2010

jharu_1Image by Michael Peron, La Rochelle, France

Recently I collaborated on a project with Indian-based designer Ishan Khosla as the research co-ordinator for an exhibition under the working title Sweeping Change: Transforming Attitudes Towards the Humble Jharu (Broom) which featured last week at Delhi’s prestigious Gandhi Smriti. As we gathered information we begun to appreciate that each jharu has a unique story to tell – from where it’s fibres were sourced, how it was skillfully crafted, who’s hands have grasped it in service and what corners of the nation it has swept. The iconic jharu weaves its way through India’s social, cultural and economic fabric – from cultivation to craft, selling to sweeping.
 
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Skilled craftsmen at work in a bustling jharu factory at Delhi’s Lahori Gate. 
Images by Ishan Khosla

On the ground in Delhi, Ishan and his team team interviewed and photographed local broom makers and businesses. Broom making constitutes a specialised craft which provides an essential everyday item – fusing utility with artisanal technique. From micro-enterprise to large-scale industry, the scope of jharu production is as vibrant as it is varied.
 
jharu_4Selling brooms in Jamalpur, Ahmedabad. Image by yours truly

Vendors, who are predominantly mobile, ply the streets with single jharu varieties or colourful selections of every imaginable sweeping device displayed on a single bicycle. It is estimated that they facilitate the majority of local trade in brooms – reaching far flung rural villages and dense urban neighbourhoods. With their trademark calls to beckon buyers they contribute to a culture of distribution which is liberated from fixed locations – playing a vital role in last-mile delivery of the humble jharu.
 
jharu_5“Man becomes great exactly in the degree in which he works for the welfare of his fellow-men.” – Mahatma Gandhi. Images by Navroze Contractor via Arna-Jharna, Rajasthan

Those who sweep provide Indians with the pleasure of clean homes, schools, offices and streets, though often fail to gain respect. Sweepers play an important role in both civic and private life yet perform one of the most under-valued services in India. Often a caste-based occupation, sweeping duties range from government employees performing municipal duties to informal workers going from house to house cleaning toilets. Elsewhere sweeping is an elevated task such as in many temples where the inner sanctum can only be cleaned by the chief priest – using the finest of natural plant fibres or peacock feathers. 
 
jharu_6Image courtesy of MP Ranjan from the National Institute of Design archives

The sweeping of homes, streets, temples, mosques and beyond requires a variety of jharu of nuanced characteristics. Various materials yield multiple manifestations to meet this diverse array of settings. The scope of natural materials from which most brooms are created reveal a rich biodiversity and further specifics about its intended usage. Size, shape and texture tell us much about the broom’s function and site of use – whether it be indoors or outdoors, public or domestic.

jharu_7The Hindu goddess Shitala Mata by Kailash Raj, via Exotic India Art

The jharu’s symbolism surrounding cleansing and cleanliness is evident from the realms of religion to sites of protest. The image of a broom can incite a range of responses from reverence to controversy. Shitala Mata, the Bengali Goddess of Disease, sweeps away ailments with her broom. The Dispeller of Suffering – her benevolence is sought by countless devotees who seek the purity she provides. The jharu further represents spiritual cleansing and is associated with the goddess Lakshmi. It takes on added significance at the Diwali festival during which homes are meticulously swept to welcome in the new year – with Lakshmi supposedly entering the cleanest houses first.
 
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“If we do not take the broom in our hands we cannot make our nation clean”
– Mahatma Gandhi. Image courtesy of the Gandhi Smriti

Gandhi firmly believed that all work was dignified work and held sweepers and scavengers in high regard in his support of abandoning the cultural concept of untouchability. Even as a child in Rajkot he boldly declared “I don’t think our sweeper or anybody is untouchable. Is he in any way different from me?” he asked his mother in defense of his friend and family servant, Uka.  Much later his three symbols of revolution became prayer, the spinning wheel and the broom – representing inner strength, productivity and social equality. He further acknowledged the broom’s symbolism declaring that “prayer is like a broomstick meant to cleanse one’s soul.”
 
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Bhopal protestors. Image by Ascanio Vitale, Rome

Brooms have also served as a symbol for protest – significantly against the company behind the Bhopal disaster. In 2002 activists brandished donated brooms while chanting Jharu Maro Dow Ko! (Beat Dow with a Broom!) as a way of telling Dow Chemicals to clean up its act while conveying the ultimate insult of being hit with a broom. The potent symbolism of the broom has seen it featured in further protests from Manipur to Delhi’s India Gate on a diverse range of issues.
 
jharu_10Images by Ishan Khosla (left) and yours truly (right)

The jharu exhibition was a part of the launch of the Jiyo! initiative by Rajeev Sethi’s Indian Heritage Foundation, supported by the World Bank.

“Less profitability has been driving craftsmen away from their traditional jobs. There is demand for their products, only that they need to be marketed and managed. Just like the Amul revolution has made farmers partners in dairy business, if craftsmen are made partners in the profit and if there is proper management, the trade will once again revive.” – Rajeev Sethi via Times of India

Clearly Jiyo! holds some hope in forging an identity that goes beyond cricket and Bollywood possibly signaling the arrival of the Swadeshi brand of the new century.
 
jharu_11Image taken in Ahmedabad’s Walled City – by Sana Kadri, Mumbai

The humble jharu passes through many hands on its journey from field to floor. As we reflect on its power to clear the path before us, let us also consider the many who have been part of its story – and indeed those who have featured in a myriad of traditional craft stories across the nation.

Behind the scenes: A vast amount of information needed to be collated and filtered within a daunting timeframe as part of our research which required historical, social, material, and economic detail. I took the coordination of research in my stride from afar in New Zealand – grateful for the committed eyes and ears I had on the ground via Ishan’s studio and some great leads from the Broom Project by Rajasthan’s Desert Museum. Via a series of Google Documents our dispersed team were able to quickly assemble and arrange findings, Flickr enabled us to track down some incredible imagery, Facebook facilitated some quick-fire input around relevant terms in various Indian languages and we found it useful to compile findings spanning the nation onto a Google Map. Through employing basic cloud technology and social media platforms the distance from Wellington to Delhi and beyond didn’t seem so great after all.

Related articles:
Overlap: Intersections of Desi & Diasporic
Mumbai’s Pavement Purveyors (CNN)

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Late last year I was researching at Mumbai’s extensive Dharavi slum – investigating residents’ management of irregular and unpredictable incomes as part of a global study co-ordinated by Helsinki-based Niti Bhan. Some of my field observations and musings were posted on our research blog but as it has now been closed I thought I’d feature one of them here – relating to the merits of local micro-savings schemes.

Prema Salgaonkar (above) has been working with Mahila Milan for over 20 years and now heads a group of local facilitators of a daily savings scheme for Dharavi residents. Mahila Milan means “women together” and provides a vehicle for the empowerment of women via leadership roles and advocacy alongside its pivotal daily savings collection. Prema visits around 450 households each day, of which a third will deposit anything between Rs 5 to 200, with almost all households banking something each week. Such an initiative is ideally suited to the irregular nature of earnings at the base of the pyramid which we have been widely discussing during our research.
 
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The deposits from a number of collectives are formally banked but rather than paying interest Mahila Milan provides community and emergency support in a transparent manner. For many, without this daily visit which both incentivises and protects savings, surplus cash would not even be conceived of – let alone put aside. Savings are readily accessible and members of the scheme can apply for credit if required – though this takes a distant back seat to focus on savings. When loans are requested the local Mahila Milan leaders will assess the need and ability to repay, possibly consulting with neighbours as to the borrower’s situation. Repayment terms are negotiated on a case-by-case basis around the borrower’s earning patterns, with consideration given to the maintenance of some savings alongside repayments. Loans –usually for up to Rs 500 at 2% interest – have helped with school fees, medical bills, home improvements and entrepreneurial start-ups from tailoring services to coconut vending.
 
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Beginning in Mumbai in the eighties, initially Mahila Milan had many more illiterate members and developed a system whereby coloured squares of paper would be exchanged for deposits and kept by the saving member in a plastic bag: red for one rupee, yellow for two, green for three and so on. This way members could always check how much money they had access to and plan accordingly. Now this system has been largely disbanded and replaced with passbooks which members were proud to show us and explain the context of various peaks in savings and withdrawal. Currently Mahila Milan constitutes a networked federation of nationwide woman’s collectives encompassing 60, 000 women.
 
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The system is not just about collecting money but also about daily contact which deepens the understanding of various issues facing Dharavi residents. Contributing to a consensus of community priorities, this information is often passed on to other support groups in the area such as the local community council (panchayat) plus used to inform a number of Mahila Milan initiatives. One of our informants (above) who used the scheme conveyed that even on the days when she has nothing to deposit that its was reassuring to be visited by a trusted outsider with sound financial knowledge and that she sometimes used the opportunity to discuss issues such as how rising food prices were affecting those beyond her own neighbourhood. She notes that watching her savings grow has allowed her to start imagining and planning a better future for her family – with her mother and sister also active members in the scheme. 

We were told of numerous success stories like the woman who saved towards buying a second-hand sewing machine which allowed her daughter to leave a gruelling job at a local garment factory to start her own now-flourishing dressmaking business. Another woman with six children and an alcoholic husband saved Rs 5-10 a day till she had Rs 5000 with which she bought a machine to process heavy duty plastic for recycling and now boasts a much higher standard of living for herself and her family. Others access their savings on a short term basis to counter income fluctuations – still signalling a heightened life standard. And significantly most continue with their savings schemes while servicing their loans. 

Micro-credit has been commanding a fair amount of attention surrounding poverty alleviation of late – including voices of caution as have featured in our research discussion. Mahila Milan seeks to strengthen financial assets primarily through savings-led services with micro-loans being offered as a secondary and complimentary service. Last year’s brief article Putting the Microsavings in Microfinance from the New York Times makes the highly relevant point that “only some poor people will benefit from the chance to borrow, but almost all will benefit from the chance to save.”

Related articles:
Dharavi Research Image Selection (Flickr)
Mobile Enterprise + Mobile Phone

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One can find ample instances of mobile phones enhancing the lives of those on low and unpredictable incomes at the base of the pyramid across the world. Today I came across a small yet active example of the advantage of mobile connectivity in the context of my current research endeavors at Dharavi in Mumbai.

Jan Mohammed runs a knife-selling and knife-sharpening enterprise, which he operates from his bicycle, to service the Dharavi-Mahim-Sion area. He conducts business by going door to door in these neighbourhoods and often parks up in one of the busy marketplaces during evenings. Since buying a second-hand mobile phone he has been able to attract the business of local restaurants and caterers who provide bulk sharpening work and have become regular clients via the accessibility his phone assures.

The aspect he likes best about his phone is the prepaid payment method. Having a wife and five children back at his village in Uttar Pradesh means that he makes frequent calls home – but when he is low on money and hasn’t topped up his phonecard he can still receive calls ensuring business. In fact he had just last week paid to replace his knife-sharpening grinder so had no money left for phone credit, yet was still able to receive a lucrative call from a wedding caterer to sharpen 75 knives.
 
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dharavi_mobile_3Knife-wallas elsewhere in Dharavi who conduct business without mobile phones.

Related articles:
Pavement Purveyors (Flickr)
Tuned-In

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Sidewalk Scenarios

July 17, 2009

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My week has been peppered with conversations on the use of scenario building as a
method of design thinking. This took me back to fond memories of working alongside my inspirational colleague MP Ranjan at the National Institute of Design (NID) in India who has been pushing the barrow of design thinking and its extensive applications from way before it became a hot topic.

Energetic in mind and manner, Ranjan has been evolving his invigorating, provocative and immensely popular Design Concepts & Concerns course for close to two decades now. A cornerstone of the programme is his learning from the field model which is kicked off by investigating local micro-enterprises.

By closely examining sidewalk entrepreneurs, students are encouraged to engage in a rich exploration of current scenarios to spark dimensional discussion towards enhanced scenarios. This process lays the foundation for future envisioning that can be scaled to embrace complex challenges to which design thinking can be applied: from systems to services and beyond.
 
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Ranjan elaborates on the course blog:

… it is far easier to start with small and micro enterprises such as street food vendors who are easily accessible and can therefore be a very useful source of business learning and about a number of finer aspects of entrepreneurial behavior. Each of these micro businesses is indeed homologous to a huge multi-national business conglomerate in a similar line of business such as the ones involved in the preparation and delivery of food to their customers across several continents.

As design extends its focus from product innovation to social innovation (including significant expansion into service design) one hopes that design schools are exposing students to relevant skills and contexts. And as Ranjan has clearly demonstrated – those contexts can be as close as the nearest street corner.

Images from students of the DCC Foundation Class of 2006
 
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Related posts:
Creating Waves Through Collaboration
Mumbai Markings Enhance Service Design

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I was particularly heartened to come across the recently launched mash-up of fashion and fundraising: The Uniform Project in which a pledge has been made to wear one dress for one year as an exercise in sustainable fashion.

Actually there are seven identical dresses – one for each day of the week. Every day the dress is artfully reinvented via layers and accessories and images posted online in the effort to raise money for the Akanksha Foundation – a grassroots movement that is revolutionizing education in India.

The project’s brainchild Sheena Matheiken recollects “I was raised and schooled in
India where uniforms were a mandate in most public schools. Despite the imposed conformity, kids always found a way to bend the rules and flaunt a little personality… Girls obsessed over bangles, bindis and bad hairdos. Peaking through the sea of uniforms were the idiosyncrasies of teen style and individual flare. I now want to put the same rules to test again, only this time I’m trading in the Catholic school fervor
for an eBay addiction and relocating the school walls to this wonderful place called
the internet.”

It all made me reflect on my past delvings into fashion and connectivity which I covered in my paper Fashion, Humanism and the Online Environment (1.8MB). Written in 2005 I’m the first to admit that the dialogue has definately moved on. However at the time Web 2.0 was still a fresh enough topic to win me a junior faculty travel award to present at the International Foundation of Fashion Technology Institutes conference in the US. (disclosure: my main driver for submitting the proposal was the thought of a two week escape from the excrutiating heat of high Indian summer – to which, as a New Zealander, I was entirely unaccustomed.)

The Uniform Project goes a long way in exemplifing my suggestion:

“through the internet, fashion holds the power to create space for social, cultural and altruistic discourse… the multi-layering of internet based communication affords the opportunity to participate in the arena of commerce while remaining culturally relevant, responsible and active.”

While I was more speaking about fashion brands leveraging cultural connectivity The Uniform Project is instead an online fundraising initiative masterfully leveraging fashion itself. Great to see the Manolo on the other foot!

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De-mystify

April 19, 2009

No longer patronisingly for ‘dummies’ – it’s a welcome relief to note the emerging host of savvy communications for clarifying complex information. These de-mystifying initiatives are not only potentially transformative but have implications of being powerfully inclusive as well.

 
First up: a timely animation explaining the Credit Crisis which is the result of “exploring the use of new media to make sense of a increasingly complex world” by Jonathan Jarvis over at the Art Centre College of Design in Pasedena. In fact it also shows up the failing of mainstream media to shine a clear light on this subject and raises the notion that they have then traded on the resulting confusion.

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Xplane, the Visual Thinking Company who employ the method of visual collaboration and acknowledge that “effective communications… move people to action” have co-created a plethora of visual initiatives aiding understanding of complex information – rendering concepts like How Obama Reinvented Campaign Finance both palatable and digestable.
 

 
And on a topic dear to my heart: co-design. I’m over trying to bumble my way through explaining this concept to people and this beauty from thinkpublic does a great job. If this is combined with case studies from public & corporate arenas then one can easily begin grasp the concept. But hey – that’s another post!

Finally – if you’re still confused about Twitter: here it is in plain English and perhaps check out more humorous clarifications over at More New Math.

We increasingly need better filters for information (in both commercial and public spheres) and I’m a big fan of these being executed in a compelling way. If more people understand stuff surely we can expect better dialogue. And lets face it – life isn’t getting any easier – and attention spans certainly aren’t getting any longer.

[A nod to TBWA Media Arts Mondays over at PFSK]

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painted

Earlier this year I spoke at the TypeShed 11 symposium here in Wellington, New Zealand which was a great opportunity to catch up with global type-obsessives I already knew and to meet some new ones. Though I always feel a bit out on a limb in such company as I’m no craftsperson when it comes to typography (having a short attention span for form) – but rather like to poke around the socio-cultural manifestations, functions and implications of type and type-making.

I spoke on Indian street graphics, touching on issues such as multiple language, globalised brands and competing technologies alongside the pervasive flamboyance of idiomatic typography in India.

You can download a summary of the presentation entitled Sign-wallahs: Indian Streetscape (2MB) that was published last year by the good folk at Lab Magazine or check some of my Indian street graphics collection on Flickr.

Related articles:
Viva Vernacular
Digitising Indian Ink

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feltron

We Tell Stories: Hard Times may seem like a depressing title but this collaboration between Nicholas Felton and Matt Mason explores the current scenario as fertile ground for disruptive innovation, amongst other things. It actually imparts a powerfully positive message to those who are ready to embrace disruptive initiatives and acknowledge them as creative catalysts for change.

Although it takes some effort to read – part of its appeal is actually with the challenging yet dynamic form of engagement.

Created for Penguin’s We Tell Stories digital fiction site.

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