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research

Excreta, Et Cetera II

December 19, 2010

Earlier this year I wrote about research exploring sanitation in low-income urban India that I had been involved in as an external consultant. Playfully dubbed The Potty Project, the study by Quicksand has pursued a user-centered examination of behaviours, experiences and attitudes to existing modes of sanitation in a variety of selected slums across India. Lately they’ve been posting their key takeaways from the investigation which have provided some of the comprehensive insights featured below.
 

Pointing to the different norms around cleanliness inside and outside the home. Noting that provision of clear identity around who owns sanitation facilities is likely to drive more responsible use. Read more.
 

Highlighting the failure of toilet facilities to account for issues like menstrual waste and adolescent sensitivities. Read more.
 

Calling attention to the factions which may exist within a community that need to be considered in inclusive mobilising of residents around improvements. Read more.
 

Discussing how breaking up various tasks around sanitation allows for social interaction which diminishes the sense of delay. Read more.
 

Noting that users of shared facilities passively co-create behaviours which are established together over time. Read more.
 

Cross-pollination of The Potty Project insights on OpenIDEO

An aspect of the project which I particularly applaud has been the open sharing of research findings as they unfolded. Co-researcher and social media manager Kassia Karr, who joined Quicksand from Boston, notes that blog posts and tweets extended the reach of observations and created new connections for the team. Senior colleague, Ayush Chauhan, adds that “these channels have been a great way to communicate, in real time, with an extremely diverse community – client, peers and related practitioners – spread across the globe. It’s also been affirming that the findings have found their way into other forums not related directly with the project but in the larger domain of sanitation discussion and have provided inspiration in those contexts.”

A further aspect I commend on the project has been the approach of working visually.

“The interpretive nature of language is often a handicap when the real information lies in the texture of observations and the nuances of behavior – both hard to capture in the written word. Good research must have the power to inspire as much as it has the mandate to inform and that’s where capturing experiences of people through visual narratives – film, photography, illustrated scenarios – opens doors for people to interpret information and bring to bear their own experience and understanding of the context.

There are three areas where visual storytelling brings value to our projects:

+ With clients who are often removed from the context, understanding user issues through the immediacy of films & photography is both informative and unambiguous. Also allowing for wider participation in the process of translating research insights into action.
+ With users especially from an unlettered or a vernacular context, visuals help researchers focus the interactions on issues that may otherwise be hard to articulate
+ As design researchers, telling a story through illustrations and scenarios is more effective in communicating key ideas and abstract concepts that don’t have a precedent.

– Ayush Chauhan, Project Lead and Quicksand Co-founder

Quicksand are committed to extending the reach of design-based approaches and with their close partners Co-Design are presenting the UnBox Festival in New Delhi, February 2011. The main event is across three days of ideas, stories, spectacles and exchange to build momentum around design thinking and inter-disciplinary collaborations. The festival will bring together designers, policy makers, entrepreneurs, activists, educators, artists and others interested in social and cultural change. UnBox intends to work and play across contexts and mediums – workshops, debates, brainstorms, picnics, literary readings and travel. “Together, we’ll rethink and stretch design practice through imagination, provocation and stimulation.” I’m certainly looking forward to joining them there.

Related posts:
Excreta, Et Cetera I
Sanitation, Simplicity & Storytelling

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I’ve been continuing my work on the riveting Death and Diversity project between the Office of Ethnic Affairs and the Wellington Museums Trust. Following up on earlier investigation with various ethnic and religious groups on attitudes and approaches to death, dying and the afterlife – I’ve more recently met with members of Jewish, Hindu, Mexican and Iraqi Christian communities. We have continued to focus on themes including the lead up to death, body preparation, funeral rituals, customs of remembrance, attitudes to afterlife and surrounding superstitions – to culminate in an exhibition and series of public programmes in Wellington later next year.

Assyrians constitute a distinct ethnic group indigenous to the Middle East who traditionally speak Aramaic and practice Christianity. Assyrian families started coming to Wellington initially as refugees from Iraq in the eighties and nineties. Yooneh Henoo, above, has the task of composing and performing chants of lament (jnanyatha) for local funerals. She shared with us a particularly moving story about a five year old boy in Iraq, with New Zealand-based relatives, who was kidnapped during the Iran-Iraq conflict then cut into pieces and incorrectly buried. Yooneh sung for him here in Wellington, affirming the belief that children rise directly to heaven:

“Tell all of the gentle men and beautiful women that I am going to the heavenly kingdom. Tell my mother not to cry. I have not sinned. I am like a bird and will fly from this world.”

 

Image by Zsoldos Szabolcs from Flickr

The liberal Jewish group I spoke to provided rich and comprehensive insights of both local, Israeli and diasporic customs. They mentioned the common practice of leaving visitation stones at the graves of loved ones. These assert the permanence of memory for the deceased. They also described the ceremonial washing of the dead body which is done under a continual flow of water. A rabbi visiting from Israel mentioned that this is a meditative experience in which the water forms a cyclic link to amniotic fluid – closing the chapter of the body and opening the chapter of the soul.
 

Chicano artist Willie Franco ran a sugar skull decorating workshop at the Museum of Wellington City & Sea in the lead up to the Mexican Day of the Dead (Dia de Los Muertos). Skull (calavera) imagery is a ubiquitous part of the annual celebration which honours the deceased. Children, adults and even skilled cake decorators joined the workshop and I noted there was much licking of fingers! Participants had the option of contributing their decorated skulls to the altar being prepared at the museum.
 

I was also invited to a Hindu Vedic ceremony, performed to ensure the well-being of departed souls, for the father of one of our research participants. I was particularly taken by the pavithram ring worn by the priests, made of holy kusha grass, to keep their hands ritually pure. The ring takes a particular form for ceremonies associated with death.

jaathasya hi dhruvo mr.thyur dhr.uvam janma mr.thasya cha
thasmaad aparihaarye’rthe’ na thvam sochithum-arhasi

For death is certain to one who is born – to one who is dead, birth is certain;
therefore, thou shalt not grieve for what is unavoidable. – Bhagavad Gita

Related posts:
Life’s Inevitable Transition I
Sweet Redemption

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Excreta, Et Cetera I

September 13, 2010


I was recently invited to participate as an external advisor, from here in New Zealand, on an extensive research project currently being conducted in India. The exploration is focused on sanitation in low-income urban India and has been dubbed The Potty Project.
 
The study entails a user-centered examination of behaviours, experiences and attitudes to existing modes of sanitation in a variety of selected slums across India. This is expected to highlight specific opportunities for innovation which might include business model, design, technology and/or communication interventions.
 

The comprehensive research endeavor is being conducted by the dynamic bunch over at the multidisciplinary Delhi-based innovation consultancy Quicksand. Their focus on user-centered design principles has attracted assignments from Google, IDEO, and the United Nations Development Programme. They’re big on participatory methods and the use of visual aids for research. And best of all for me (being so far way from the action) they are smooth users of Tumblr, Vimeo, Flickr and Twitter – to share images, video, methodological musings, interim analysis and anecdotal interludes – both from the field and back in the office. Much of this flows through The Potty Project blog and occasionally we talk more detailed sh*t (literally) between the Quicksand team and various global advisors via Skype. I get the short straw being out on a limb in terms of time zones – sorry guys if I get incoherent by 4am in the morning!
 

While rigorous research is being done to summarise the key impact parameters, sanitation spectrum and slum topologies – as always there are some peripheral wee gems that are observed along the way. The images above highlight an informal solution for soap dispensing.

Quicksand’s services span research, film-making, product development, exhibition/experience design, education and beyond – but here’s a quick taste from a couple of their other projects in the sanitation sector:
 

User Experience Research
for Safe Water Strategies in Base of the Pyramid Markets.
 

 
The Ripple Effect Film. Quicksand’s documentation became an important medium for IDEO and Acumen Fund to demonstrate the value of design thinking in driving issues pertaining to social development and impact.

Related posts:
Women Together: Incentivising Savings
Disrupting Urination Norms

[All images via Quicksand and The Potty Project]

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For much of the year so far I’ve been chipping away on a fascinating project with the government’s Office of Ethnic Affairs. In the pursuit of community-focused insights I’ve guided group discussions with various religious and ethnic groups – including Filipino, Muslim, Hindu, Chinese, Mexican and Colombian. The topic of exploration has been diversity in attitudes and approaches to death, dying and the afterlife – both in the New Zealand context and in countries of origin. Themes have included the lead up to death, body preparation, funeral rituals, customs of remembrance, attitudes to afterlife and surrounding superstitions. Much of the investigation was centered on the uncovering of personal stories which reflect community practice that will contribute to an exhibition and public programmes at the Museum of Wellington later next year.
 

To compliment the group sessions I also sought out the input of a couple of established local funeral directors. They provided insights on the developments in cultural sensitivity within their profession as New Zealand has culturally diversified. I also met with Yakub Khan Tasleem – a Muslim community funeral director who additionally owns a popular Newtown halal butchery. Tasleem spoke of being guided and provided with a brave heart by his Creator to serve other Muslims via his halal services and role as a funeral facilitator. He praised the Wellington City Council in their willingness to support local communities to honour their dead in their own ways. He reiterated the description I’d received in our group sessions of perfume being applied to the parts of the body of the deceased which would usually touch the ground in prayer. The forehead, nose, palms, knees, shins and feet are all anointed in preparation for the ultimate act of submission to the Creator.
 

In search of a more ethnographic-oriented angle I was keen to talk to people in a relevant context of their actual lives while retaining respect for the sensitivity surrounding our topic. I found my chance when I discovered the free monthly bus to Makara Cemetery which is run by the good folk at Wilson Funeral Home and Harbour City Funerals. The bus takes an ambling route around southern and eastern suburbs before passing through the city then heading out to Makara. Many of the passengers join the journey every month to visit the graves of their dearly departed – with some having been every month since the service launched 18 years ago.

On board I encountered Samoan Catholics, Greek Orthodox widows, a fifth generation Chinese descendant and Polish refugee widows. Many rich stories emerged from this vehicle which brings together a vibrant mix of characters and cultures. Once at their destination passengers are dropped off at relevant areas of the sprawling cemetery where they have around an hour to pay their respects. As I moved between zones I noted the difference in graves from the simple Muslim markers to the more ostentatious Greek tombstones complete with special alcoves for oil-burning candles and Chinese graves which sometimes featured incense holders. Visitors performed various rituals respective to their faiths before we all re-boarded the bus and returned to the city. More stories unfolded – closer to the subjects of departed loved ones and cultural cues of remembrance.
 

“As you have always accepted the seasons that pass over your fields – watch with serenity through the winters of your grief.” – Kahlil Gibran

Related posts:
Life’s Inevitable Transition II
Sweeping Change

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Sweeping Change

April 7, 2010

jharu_1
Image by Michael Peron, La Rochelle, France

Recently I collaborated on a project with Indian-based designer Ishan Khosla as the research co-ordinator for an exhibition under the working title Sweeping Change: Transforming Attitudes Towards the Humble Jharu (Broom) which featured last week at Delhi’s prestigious Gandhi Smriti. As we gathered information we begun to appreciate that each jharu has a unique story to tell – from where it’s fibres were sourced, how it was skillfully crafted, who’s hands have grasped it in service and what corners of the nation it has swept. The iconic jharu weaves its way through India’s social, cultural and economic fabric – from cultivation to craft, selling to sweeping.
 
jharu_2
jharu_3
Skilled craftsmen at work in a bustling jharu factory at Delhi’s Lahori Gate. 
Images by Ishan Khosla

On the ground in Delhi, Ishan and his team team interviewed and photographed local broom makers and businesses. Broom making constitutes a specialised craft which provides an essential everyday item – fusing utility with artisanal technique. From micro-enterprise to large-scale industry, the scope of jharu production is as vibrant as it is varied.
 
jharu_4
Selling brooms in Jamalpur, Ahmedabad. Image by yours truly

Vendors, who are predominantly mobile, ply the streets with single jharu varieties or colourful selections of every imaginable sweeping device displayed on a single bicycle. It is estimated that they facilitate the majority of local trade in brooms – reaching far flung rural villages and dense urban neighbourhoods. With their trademark calls to beckon buyers they contribute to a culture of distribution which is liberated from fixed locations – playing a vital role in last-mile delivery of the humble jharu.
 
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“Man becomes great exactly in the degree in which he works for the welfare of his fellow-men.” – Mahatma Gandhi. Images by Navroze Contractor via Arna-Jharna, Rajasthan

Those who sweep provide Indians with the pleasure of clean homes, schools, offices and streets, though often fail to gain respect. Sweepers play an important role in both civic and private life yet perform one of the most under-valued services in India. Often a caste-based occupation, sweeping duties range from government employees performing municipal duties to informal workers going from house to house cleaning toilets. Elsewhere sweeping is an elevated task such as in many temples where the inner sanctum can only be cleaned by the chief priest – using the finest of natural plant fibres or peacock feathers. 
 
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Image courtesy of MP Ranjan from the National Institute of Design archives

The sweeping of homes, streets, temples, mosques and beyond requires a variety of jharu of nuanced characteristics. Various materials yield multiple manifestations to meet this diverse array of settings. The scope of natural materials from which most brooms are created reveal a rich biodiversity and further specifics about its intended usage. Size, shape and texture tell us much about the broom’s function and site of use – whether it be indoors or outdoors, public or domestic.

jharu_7
The Hindu goddess Shitala Mata by Kailash Raj, via Exotic India Art

The jharu’s symbolism surrounding cleansing and cleanliness is evident from the realms of religion to sites of protest. The image of a broom can incite a range of responses from reverence to controversy. Shitala Mata, the Bengali Goddess of Disease, sweeps away ailments with her broom. The Dispeller of Suffering – her benevolence is sought by countless devotees who seek the purity she provides. The jharu further represents spiritual cleansing and is associated with the goddess Lakshmi. It takes on added significance at the Diwali festival during which homes are meticulously swept to welcome in the new year – with Lakshmi supposedly entering the cleanest houses first.
 
jharu_8
“If we do not take the broom in our hands we cannot make our nation clean”
– Mahatma Gandhi. Image courtesy of the Gandhi Smriti

Gandhi firmly believed that all work was dignified work and held sweepers and scavengers in high regard in his support of abandoning the cultural concept of untouchability. Even as a child in Rajkot he boldly declared “I don’t think our sweeper or anybody is untouchable. Is he in any way different from me?” he asked his mother in defense of his friend and family servant, Uka.  Much later his three symbols of revolution became prayer, the spinning wheel and the broom – representing inner strength, productivity and social equality. He further acknowledged the broom’s symbolism declaring that “prayer is like a broomstick meant to cleanse one’s soul.”
 
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Bhopal protestors. Image by Ascanio Vitale, Rome

Brooms have also served as a symbol for protest – significantly against the company behind the Bhopal disaster. In 2002 activists brandished donated brooms while chanting Jharu Maro Dow Ko! (Beat Dow with a Broom!) as a way of telling Dow Chemicals to clean up its act while conveying the ultimate insult of being hit with a broom. The potent symbolism of the broom has seen it featured in further protests from Manipur to Delhi’s India Gate on a diverse range of issues.
 
jharu_10
Images by Ishan Khosla (left) and yours truly (right)

The jharu exhibition was a part of the launch of the Jiyo! initiative by Rajeev Sethi’s Indian Heritage Foundation, supported by the World Bank.

“Less profitability has been driving craftsmen away from their traditional jobs. There is demand for their products, only that they need to be marketed and managed. Just like the Amul revolution has made farmers partners in dairy business, if craftsmen are made partners in the profit and if there is proper management, the trade will once again revive.” – Rajeev Sethi via Times of India

Clearly Jiyo! holds some hope in forging an identity that goes beyond cricket and Bollywood possibly signaling the arrival of the Swadeshi brand of the new century.
 
jharu_11
Image taken in Ahmedabad’s Walled City – by Sana Kadri, Mumbai

The humble jharu passes through many hands on its journey from field to floor. As we reflect on its power to clear the path before us, let us also consider the many who have been part of its story – and indeed those who have featured in a myriad of traditional craft stories across the nation.

Behind the scenes: A vast amount of information needed to be collated and filtered within a daunting timeframe as part of our research which required historical, social, material, and economic detail. I took the coordination of research in my stride from afar in New Zealand – grateful for the committed eyes and ears I had on the ground via Ishan’s studio and some great leads from the Broom Project by Rajasthan’s Desert Museum. Via a series of Google Documents our dispersed team were able to quickly assemble and arrange findings, Flickr enabled us to track down some incredible imagery, Facebook facilitated some quick-fire input around relevant terms in various Indian languages and we found it useful to compile findings spanning the nation onto a Google Map. Through employing basic cloud technology and social media platforms the distance from Wellington to Delhi and beyond didn’t seem so great after all.

Related articles:
Overlap: Intersections of Desi & Diasporic
Mumbai’s Pavement Purveyors (CNN)

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Tuned In

November 29, 2009

dharavi_duo
I was scoping out Dharavi yesterday for upcoming ethnographic research and came across this pair sharing headphones to catch the India/Sri Lanka cricket match via a mobile phone. The aspiration value of this part-shared, part-private use of a cellphone feature was evident – as onlookers could sense the excitement they were missing, through following the men’s expressions as the game progressed.

Check out images over upcoming weeks on my Dharavi Flickr set.
[Research updates were previously posted on the the now defunct Prepaid Economy blog]

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future_map_solidarity
What challenges will the next decade bring?
How are we going to overcome them?

So asked the The Institute for the Future of thousands of participants via its progressive Superstruct online interface to co-create its Ten Year Forecast. Density Design was asked by Italy’s Wired magazine to devise a visual synthesis of the forecast which could be used to stimulate onwards discussion by a wider audience.
 
Density Design is a research lab at the Politecnico di Miano which explores the emergent relationships between communication design, information visualisation and complex systems. It supports the use of communication design to facilitate dialogue within participatory decision making.
 
future_map_small
Creatively combined with an exquisite concoction of allegorical illustrations, the resulting Map of the Future provides a common visualisation on which to base discussions and analysis of what may lie ahead. The map has already been put to use at the Capitale Digitale collaborative sessions held by Wired & Telecom Italia. Hard to imagine going back to a paltry powerpoint pie-chart after being served up this flavorsome infographic feast.

See stunningly detailed sections of the map on Behance.

Related articles
Deck of Cards Drives Dialogue
Demystify

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uniform_project
I was particularly heartened to come across the recently launched mash-up of fashion and fundraising: The Uniform Project in which a pledge has been made to wear one dress for one year as an exercise in sustainable fashion.

Actually there are seven identical dresses – one for each day of the week. Every day the dress is artfully reinvented via layers and accessories and images posted online in the effort to raise money for the Akanksha Foundation – a grassroots movement that is revolutionizing education in India.

The project’s brainchild Sheena Matheiken recollects “I was raised and schooled in
India where uniforms were a mandate in most public schools. Despite the imposed conformity, kids always found a way to bend the rules and flaunt a little personality… Girls obsessed over bangles, bindis and bad hairdos. Peaking through the sea of uniforms were the idiosyncrasies of teen style and individual flare. I now want to put the same rules to test again, only this time I’m trading in the Catholic school fervor
for an eBay addiction and relocating the school walls to this wonderful place called
the internet.”

It all made me reflect on my past delvings into fashion and connectivity which I covered in my paper Fashion, Humanism and the Online Environment (1.8MB). Written in 2005 I’m the first to admit that the dialogue has definately moved on. However at the time Web 2.0 was still a fresh enough topic to win me a junior faculty travel award to present at the International Foundation of Fashion Technology Institutes conference in the US. (disclosure: my main driver for submitting the proposal was the thought of a two week escape from the excrutiating heat of high Indian summer – to which, as a New Zealander, I was entirely unaccustomed.)

The Uniform Project goes a long way in exemplifing my suggestion:

“through the internet, fashion holds the power to create space for social, cultural and altruistic discourse… the multi-layering of internet based communication affords the opportunity to participate in the arena of commerce while remaining culturally relevant, responsible and active.”

While I was more speaking about fashion brands leveraging cultural connectivity The Uniform Project is instead an online fundraising initiative masterfully leveraging fashion itself. Great to see the Manolo on the other foot!

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Glocal Cola

March 29, 2009


enjoy1
A couple of years back, while teaching design at the National Institute of Design (NID) in India, I carried out a study on the visual marketing of Coca Cola for the Royal Melbourne Institute of Technology (RMIT). Viewing Coke’s journey through the lens of glocalisation, I explored notions of branding as a site of negotiation between global business interests and local cultures.

You can download the Glocal Cola PDF (2MB) containing a significant part of the research or if you prefer just looking at pictures you can check out my Cola Collection on Flickr.

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